Our Privacy Policy

Last Updated: Jun 4, 2024

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Introduction

OUR COMMITMENT TO OUR CONSUMERS

We are committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. This privacy policy sets forth how we collect, use and safeguard information you entrust with us. Reuzel Inc. collects data to provide you the best products, beauty experiences and personalization from our brands.

Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience.

Information you provide to us

We collect the personal information you provide to us when you purchase our products or visit our website, certain information is only collected about our Wholesale Customers. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, telephone number, tax ID number, and online Identifiers
Internet Activity
Commercial Information, including purchases
Financial Information, including credit or debit card number
Location Information, including general location data
Physical and Audio Data, including physical characteristics or descriptions
Professional and Education Information, including professional information

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you’ve added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.

The categories of information we may collect include:

Other consumers (e.g., referrals)

Personal Identifiers, including Email address

Retail Partners

Personal Identifiers, including Name, Email address, Postal address, and Telephone number
Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity	We delete or anonymize data concerning your use of our website within 15 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number	We keep customer feedback and correspondence with our customer service for up to 15 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number, Purchases	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases	We retain review, survey, and feedback data for up to 15 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Name, Online Identifiers, Internet Activity	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

Data Storage
Internal Business Operations
Meeting Compliance & Legal Requirements
Organizing & Managing Data
Providing Customer Support

How we disclose your information

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website, certain information is only collected about our Wholesale Customers:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Web Developer and Website Maintenance	Ad Networks, Data Analytics Providers, Payment Processors, and Shipping Services
Internet Activity	Ad Networks, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Web Developer and Website Maintenance	Ad Networks and Data Analytics Providers
Commercial Information	Ad Networks, Commerce Software Tools, Sales & Marketing Tools, and Web Developer and Website Maintenance	Ad Networks, Payment Processors, and Shipping Services
Financial Information	Commerce Software Tools	Payment Processors and Shipping Services
Location Information	Sales & Marketing Tools and Web Developer and Website Maintenance	None

EEA/UK (GDPR)

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect and how we share it is described above in our Privacy Policy.

We may disclose your personal information to the following third party controllers for business purposes: MAI. To understand how these parties handle your data, please refer to their respective privacy policies.

Cookie Notice

We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from GDPR regions can control cookie settings. Manage your region specific consent settings here.

Essential Cookies

We use these cookies for things like security, logins, site errors, and processing payments. We can’t turn these necessary cookies off, but you can control them in your browser.

Cookie Name	Provider	Duration
cart_currency	Shopify	14 Days
keep_alive	Shopify	31 Mins
secure_customer_sig	Shopify	1 Year

Analytics Cookies

These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.

Personalization Cookies

We do not use cookies to personalize content for you.

Advertising Cookies

These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

Complying with legal obligations
Fulfilling contracts
Consent
Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Data Storage, Internal Business Operations, Meeting Compliance & Legal Requirements, Providing Customer Support, and Organizing & Managing Data.

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner’s Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), the EU-US Data Privacy Framework and UK-US Data Bridge agreements, Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data. Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

Elporco

contact@elporco.com